Every murti and statue at DivineYug is carved and finished by hand. No two pieces are identical, and each one is made to order for the devotee who buys it. Because of this, we do not offer returns, refunds or cancellations once an order has been dispatched.
There is one exception: if your product reaches you damaged or broken in transit, we will exchange it.
How to claim a damaged-product exchange
We can only accept a damage claim if you send us a raw, uncut, unedited unboxing video. This is the only proof a courier will accept from us, so there are no exceptions to it.
The video must:
- Start before the parcel is opened. Show the sealed package from all sides, with the shipping label and our tape clearly visible.
- Run in one continuous take from that first moment until the product is fully unwrapped and visible. No cuts, no pauses, no stopping and restarting the camera.
- Be completely unedited. No trimming, no joining of clips, no filters, no speeding up or slowing down.
- Clearly show the damage at the end, along with the packaging it arrived in.
A video that is cut, edited, shot after the parcel was already opened, or that does not show the sealed package at the start, cannot be accepted.
Time limit
Write to us within 48 hours of delivery at divineyugindia@gmail.com, with your order number and the unboxing video attached or shared through a link (WhatsApp, Google Drive or WeTransfer are all fine).
What happens next
- We review the video, usually within 2 working days.
- If the claim is approved, we arrange a pickup of the damaged piece at our cost. Please keep the original packaging — the courier will need it.
- We dispatch a replacement of the same product. If that exact piece is no longer available, we will offer you a piece of equal value to choose from.
Exchanges are for the same product. We do not issue a refund to the original payment method in place of an exchange.
What is not covered
- Small variations in colour, grain, veining, weight or finish. These are the nature of handmade and natural-stone work, not defects.
- Minor differences between the product photograph and the piece you receive, for the same reason.
- Change of mind, wrong size ordered, or "no longer needed".
- Damage caused after delivery, including during handling, cleaning or installation.
- Any claim without a raw, uncut, unedited unboxing video as described above.
Wrong product delivered
If you receive a product different from the one you ordered, the same unboxing-video rule applies. Tell us within 48 hours and we will collect the item and send the correct one at no extra cost to you.
Order cancellation
An order can be cancelled only before it is dispatched. Once you receive a dispatch confirmation, the order cannot be cancelled.
Contact
DivineYug
35-A, Sai Vihar Colony, Near Shreeji Vatika Colony, Pipliyahana Square, Indore, Madhya Pradesh 452018, India
Email: divineyugindia@gmail.com